Privacy Policy

This privacy policy explains how ESwiss AG collects, uses, and protects information in connection with our online platform, which provides informational services regarding Swiss road travel and regulations, including E-vignette information, and digital route planning tools for mountainous regions.

We are committed to protecting the privacy of visitors to our site and understand the importance of safeguarding the information we may collect.

Information We Do Not Collect

Our site does not require registration, user accounts, or the submission of personally identifiable information such as names, addresses, phone numbers, or email addresses for the use of its core informational and route planning services. We do not process payments or conduct transactions on our platform. Therefore, we do not collect sensitive personal or financial data from users.

Information We May Collect

When you visit our site, we may automatically collect certain technical information about your visit. This information may include:

• Your IP address
• Browser type and version
• Operating system
• Referring website
• Pages you view on our site
• The time and date of your visit
• The time spent on certain pages
• Clickstream data

We also collect information that you voluntarily provide when using our route planning tools, such as start and end points or preferences for the route. This information is processed solely to provide the requested service (calculating a route) and is not linked to any individual or stored long-term in a way that could identify you personally.

How We Use Information

The technical information we collect is used for the following purposes:

• To operate, maintain, and improve our site and services.
• To understand how users interact with our site and services.
• To monitor and analyze usage and trends.
• To detect, prevent, and address technical issues and security risks.
• To ensure the proper functioning of our online platform.

Information provided for route planning is used solely to generate the requested route and is not used for any other purpose.

Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), our legal basis for processing the technical information described above is our legitimate interest in operating and improving our website and services, understanding user behaviour to enhance the user experience, and ensuring the security and stability of our platform. Processing of route planning input is based on performing the service requested by the user.

Sharing and Disclosure of Information

We do not sell, trade, or rent personal information to third parties.

We may share technical information with third-party service providers who perform services on our behalf, such as website analytics providers. These third parties are contractually obligated to use the information only to the extent necessary to perform services for us and to maintain the confidentiality and security of the information.

We may also disclose information if required to do so by law, court order, or other governmental or law enforcement authority, or if we believe in good faith that such disclosure is necessary to comply with legal obligations or protect our rights, property, or safety, or the rights, property, or safety of others.

Data Security

We implement reasonable technical and organizational measures to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of data transmitted over the internet.

Data Retention

We retain the technical information collected for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Technical data used for analytics is typically aggregated or anonymized. Information provided for route planning is processed dynamically and not stored in a way that could identify the user.

Your Rights (Under GDPR)

As a user in the European Economic Area, you have certain rights regarding your information under GDPR. These rights include:

• The right to access the information we hold about you.
• The right to request rectification of inaccurate or incomplete information.
• The right to request erasure of your information.
• The right to request restriction of processing of your information.
• The right to object to the processing of your information.
• The right to data portability (where applicable).
• The right to withdraw consent (where processing is based on consent).
• The right to lodge a complaint with a supervisory authority.

Given the minimal nature of the information we collect, exercising some of these rights in practice may not be applicable, as we do not hold personally identifiable information linked to individuals. However, we will fully cooperate with requests to the extent required by law and our data holdings.

Cookies and Tracking Technologies

Our site may use cookies and similar tracking technologies to enhance your experience, analyze site usage, and improve our services. Cookies are small text files placed on your device.

We may use necessary cookies that are essential for the operation of our site and performance or analytics cookies to help us understand how users use the site.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or accept cookies and to delete cookies already set. Please refer to your browser's help section for instructions on how to manage cookie settings. Note that disabling some cookies may affect the functionality of our site.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy on this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, you can contact us by postal mail at the following address:

ESwiss AG
12 Alpenstrasse
Lucerne, Canton of Lucerne
6003
Switzerland